Shipping Policy

1. Order Processing & Delivery

Orders are typically processed and shipped within 5 business days after an order is placed.

After your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, and customs processing, if applicable.

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays. Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.

2. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your shipment using that number at www.17track.net.

3. Shipping Rates, Duties & Taxes

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, your selected shipping method, and any applicable promotional offers.

The final shipping cost will be displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the responsibility of the customer unless otherwise stated.

4. Shipping Destinations

We currently ship to customers worldwide.

If we are unable to ship to your location due to carrier or logistics restrictions, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please contact our Customer Support team using the email address at the end of this policy. Customer service contact information is also provided in your Order Confirmation Email.

5. Changing Your Shipping Address

If you need to change your shipping address, please contact our Customer Support team as soon as possible.

Address changes are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not yet entered processing or been shipped.

Once the deadline has passed, or the order has entered processing or been shipped, we are unable to modify the shipping address.

6. Alternate Addresses & Address Accuracy

You may have your order shipped to an address different from your billing address. Please ensure that all shipping information is accurate and complete before completing your purchase.

Customers are responsible for the shipping information provided at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error, please contact our Customer Support team immediately. We will do our best to update your order, subject to the address-change deadline and processing restrictions described above.

7. Shipping Methods & Fulfillment

Depending on inventory availability, some products may be shipped directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners, to provide worldwide delivery.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible. While we cannot guarantee carrier transit times, we will make every reasonable effort to help locate your package and provide updates on its status.