FAQ

How do I place an order?

Browse our products, add your chosen items to your cart, and follow the on-screen instructions to complete checkout.

Once your order has been placed successfully, you will receive an Order Confirmation Email.

Can I modify or cancel my order?

Please contact our Customer Support team as soon as possible if you need to change or cancel an order.

Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not yet entered processing or been shipped.

Once this deadline has passed, or the order has entered processing or been shipped, it can no longer be modified or cancelled.

What should I do if I have not received my confirmation email?

Check your spam, junk, and promotions folders first. If you still cannot find your confirmation email, please contact our Customer Support team for assistance.

Which payment methods are available?

Available payment methods are displayed at checkout. Options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other locally supported payment methods.

Can I use a promotional or discount code?

Enter your valid discount code during checkout before completing your payment. The discount will be applied automatically if the code meets the promotion requirements.

When will my order arrive?

Orders are typically processed and shipped within 5 business days after an order is placed.

Estimated delivery is 10–20 business days after shipment. Actual delivery times may vary depending on your location, customs procedures, and carrier operations.

How do I track my package?

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking information.

What happens if my package is delayed?

Delays may occur because of weather conditions, customs inspections, transportation issues, or high shipping volumes. If your package appears delayed, please contact our Customer Support team so we can help investigate the shipment.

Can I return my order?

You may request a return within 14 days after receiving your order, provided that the product is unused, in its original condition, and includes the original packaging.

Please contact our Customer Support team before returning any item.

What if I receive a damaged, defective, or incorrect item?

Please contact our Customer Support team within 48 hours of delivery, if possible. Include your order number and clear photos of the product and packaging.

We will review your request as quickly as possible and help provide an appropriate solution.

How long does the refund process take?

Once your return has been received and inspected, approved refunds are typically processed within 5–15 business days.

The time it takes for your refund to appear may vary depending on your bank or payment provider.

How can I contact your support team?

Please contact our Customer Support team by email:

Customer service contact information is also included in your Order Confirmation Email.

Is my personal information protected?

We respect your privacy and take reasonable measures to protect your personal information.

Your information may be used for order processing, customer support, service improvements, and other purposes described in our Privacy Policy, including marketing where permitted by applicable law.

Please review our Privacy Policy for more information.